Total Home Protection Sued by Pennsylvania Attorney General

Home warranty company accused of scamming PA residents with deceptive service contracts

Warranty Informer

Pennsylvania Attorney General Josh Shapiro has filed a lawsuit against a company he believes is deceptively selling service contracts to Pennsylvania senior citizens and other residents. The suit was filed against THS Group LLC, d/b/a Total Home Protection and its owners, father and son team of Ronald Seruya and David Seruya.

We believe Total Home Protection duped seniors and hundreds of other consumers from Pennsylvania and across the United States through misrepresentation and then by refusing to repair or place home mechanical systems and appliances, as promised, when they requested protection.

According to Shapiro, 80 consumers have filed complaints with the Office of Attorney General about Total Home Protection, and more than 680 consumers have filed complaints with the Better Business Bureau.

Deceptive Warranty Marketing

With Total Home Protection, the defendants are alleged to have advertised and sold home warranty service contracts to many elderly or otherwise vulnerable customers in Pennsylvania and dozens of other states by:

 • Falsely advertising coverage and services,

 • Using creative and deceptive means to wrongfully deny covered claims,

 • Failing to respond to consumer claims and inquiries, and

 • Refusing to reimburse or refund consumers in accordance with the terms of their written guarantees.

"We believe Total Home Protection duped seniors and hundreds of other consumers from Pennsylvania and across the United States through misrepresentation and then by refusing to repair or place home mechanical systems and appliances, as promised, when they requested protection," said AG Shapiro, who also thanked the Better Business Bureau for sharing additional consumer complaints with his Office. "We are seeking full restitution for consumers, civil penalties, and to stop this family from totally scamming consumers."

The lawsuit claims THS and its officers profited from their misconduct while consumers were left to pay hundreds and thousands of dollars themselves to replace or repair items that should have been covered under the company’s service contracts.

The suit also claims that THS used stock photos and false reviews on its website.

Family Ties

The Attorney General sued David Seruya’s brother, Charles in the case against Delta Auto Protect in February 2020. Charles Seruya is the managing member of Omega Vehicle Services LLC, which runs Delta Auto Protect.

Shapiro says that the lawsuit against Delta Auto Protect alleges the company advertises and sells vehicle service and repair contracts to thousands of consumers in multiple states from a virtual office in Exton, PA, but refuses to honor the contracts it sells and, after accepting payment from consumers, refuses to cover the necessary repairs promised under contract.

Restitution

AG Shapiro seeks full restitution for consumers who suffered losses as well $1000 per violation of the Consumer Protection law and $3000 per violation in cases where the consumer is age 60 or over. The suit also seeks to bar the defendants from doing business in the Commonwealth of Pennsylvania or with any of its residents, as well as investigative costs and fees.

A copy of the 161 page filing can be viewed here.

Read more at Pennsylvania Attorney General Josh Shapiro

Source: https://www.attorneygeneral.gov

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Comments

  1. S
    Susan JacobsonFebruary 8, 2021 7:14 PM

    I live in Illinois. I am over 60 if that matters. I also had issues with Total Home Protection. We paid their vendor a fee for the service call to fix a broken washer. They said they would have to come back to fix it. Instead, they called back to say they were not going to come out. I finally just bought a new machine. Have been waiting for a promised refund now for several months. I just filed a complaint with the BBB. Apparently there is already a warning about their company on their site.

  2. K
    Karen ValentineFebruary 25, 2021 11:56 AM

    I purchased this home protection in 2019 and was guaranteed good worksmanship. I called about my air conditioner not cooling the house. It was on a Wednesday evening. I was told to place the repair need on the website. I never heard back from anyone. That Friday, 2020 I called to check the status and was told they have 3 business days to respond and that they were looking for a company to come out. The person who finally came out didnt know what he was talking about. He told them it was due to neglect. We had just purchased the home a few months prior and all inspections were cleared for the FHA loan. After multiple calls with no response I contacted the Better Business Bureau and filed a complaint. I still have not received notice. I ended up buying a new unit for my home.

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