Microsoft to Repair Surface 3 Cracked Screens

Hairline cracks repaired free of charge during warranty period

Posted by Alisa Valles

May 20, 2020

Following reports of Surface 3 spontaneous cracked screens on Reddit and other social media platforms, Microsoft has announced they will repair affected devices free of charge provided it is covered under warranty.

If you believe your Surface Laptop 3 is experiencing this issue, you are encouraged to contact our Microsoft Support to initiate a repair free of charge during the warranty period of the device.

Microsoft posted the following statement on their support website regarding the fix:

"We have investigated claims of screen cracking on Surface Laptop 3 and have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause.

"If you believe your Surface Laptop 3 is experiencing this issue, you are encouraged to contact our Microsoft Support to initiate a repair free of charge during the warranty period of the device.

"If you have previously paid Microsoft for a Surface Laptop 3 repair that you believe experienced this issue, please contact Microsoft Support to learn about reimbursement."