Hyundai Announces Worldwide Warranty Extension

Extension is a response to the global COVID-19 pandemic

Posted by Alisa Valles

April 3, 2020

Hyundai Motor Company today launched a warranty extension policy for its vehicles worldwide, which includes America’s Best Warranty for customers in the United States. The program aims to support Hyundai customers who may face difficulties in getting vehicles serviced and repaired during the COVID-19 pandemic.

U.S. Warranty Extension

For Hyundai owners in the U.S. with a 5-year/60,000-mile new vehicle limited warranty or a 10-year/100,000-mile powertrain warranty that is expiring between March and June 2020, they will have the warranty coverage extended to June 30, 2020. All eligible customers will be contacted in the coming days, with more details about the warranty extension program.

With these warranty extensions, we wish to set their minds at ease regarding eligibility for warranty repairs and related services in the coming months.

“This is another great example of how we have our customer’s back and continue to reinforce America’s Best Warranty,” said Barry Ratzlaff, chief customer officer, Hyundai Motor America. “While most Hyundai dealers are open to provide service, we want our customers to feel comfortable visiting their dealerships for warranty work and any vehicle service.”

Vehicle maintenance has been deemed an essential business in most places across the country, so while many Hyundai dealership showrooms have closed due to reasons brought on by the coronavirus, most service departments have remained open. This leaves customers confused about service availability and whether they should leave their homes for vehicle service. To give customers peace of mind, Hyundai is taking action to help alleviate any anxiety or confusion that may exist by helping customers who still need to get to their jobs a way to have their vehicles maintained or repaired if necessary. These dealerships are well-equipped to manage repairs and provide maintenance while practicing social distancing, including picking up and dropping off vehicles for service and cleaning vehicles before they are returned.

Hyundai understands that many customers would prefer to not sign repair orders while dropping off or picking up their vehicles. Hyundai’s current policy allows for electronic signature authorization and digital communication (text messages, email, and social media posts) between the dealer and customer as a form of repair approval.

To ensure customers are safe, Hyundai dealers are also currently practicing social distancing in their showrooms, offering online purchase and home delivery of purchased vehicles at select dealerships, allowing solo test drives, cleaning common areas and eliminating certain in-person activities to make a purchase.