Home Warranty Provider HomeServ Offers Plans to UPL Consumers

Customers in five states can obtain optional warranty services through gas disbributor

Posted by Alisa Valles

July 21, 2020

HomeServe USA, a provider of home emergency repair service plans, announced a new partnership with United Pipeline Limited (UPL) to offer optional home repair service plans to their residential customers in Indiana, Ohio, Pennsylvania, Virginia and West Virginia states served by UPL’s nine local gas distribution companies. The new warranty services program will begin with an offer for the Gas Line service plan, which will be available for $5.49 and covers both interior and exterior gas fuel lines.

HomeServe’s Gas Line service plan offers homeowners protection against the expense and inconvenience of repairs to their interior and exterior gas fuel lines. UPL customers are frequently unaware that their responsibility for gas line repairs begins at the property and not at the meter. Customers also are responsible for all gas lines that run throughout their home leading up to appliances inside and outside.

In recent months homeowners have been spending more time at home, putting more demand on all their household systems. That increased usage can lead to increased wear and tear, and greater need for unexpected repairs.

When the time comes, these repairs can be costly and are not typically covered by basic homeowners insurance. HomeServe plan holders will have access to a repair hotline that is accessible 24 hours a day, 365 days a year to bring local, licensed and insured technicians right to their home for repairs.

UPL homeowner customers will also have access to other HomeServe service plans, including water heater repair and replacement coverage as well as repair plans for heating and cooling systems. Customers will be able to pay for these service plans with convenient payment directly to HomeServe. The program is completely optional, and the coverage can be cancelled at any time.

“In recent months homeowners have been spending more time at home, putting more demand on all their household systems. That increased usage can lead to increased wear and tear, and greater need for unexpected repairs,” said John Kitzie, CEO of HomeServe. “These types of repairs can often be very expensive, and homeowners don’t always have the ‘rainy day funds’ set aside to cover those unanticipated expenses. Our plans not only provide timely repairs homeowners need, they also help relieve the financial burden.”

Eligible Consumers

HomeServe’s plans will be available to residential customers whose service is provided by these UPL local gas distribution companies:

 • Appalachian Natural Distribution Company, Virginia

 • Cardinal Natural Gas, Virginia and West Virginia

 • Eastern Natural Gas, Ohio

 • Keystone Cooperative Association Inc., Pennsylvania

 • Knox Energy Cooperative Association Inc., Ohio and Pennsylvania

 • Madison Energy Cooperative Association Inc., Ohio

 • Pike Natural Gas Company, Ohio

 • Valley Rural Utility Company, Indiana

 • Village Energy Cooperative Association, Ohio

UPL will share program information online and in upcoming billing statements starting this month. Soon after, customers will receive information about the program in the mail. The mailing materials from HomeServe will include the UPL local company logo to demonstrate the validity of the trusted partnership between the companies.

About HomeServe USA

HomeServe USA Corp. (HomeServe) is a leading provider of home repair solutions serving more than 4.4 million customers across the US and Canada under the HomeServe, Home Emergency Insurance Solutions, Service Line Warranties of America (SLWA) and Service Line Warranties of Canada (SLWC) names.

Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing affordable repair coverage, installations and quality local service.